General familiarity with terms such as switches, routers, LAN/WAN, IP networking, Cat6/Cat6A, fibre optics, servers, and storage — in-depth technical expertise is not required.
Good documentation and Microsoft Office skills, particularly Excel and Word.
Good communication and coordination skills, with the ability to follow through on multiple moving parts.
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Min 3 years experience in ETL/ELT tools such as Talend, Databricks, AWS Glue, Azure Data Factory, EAI).
Experience in scripting languages such as Python, Java, or Scala.
Experience in database and data warehousing using SQL, NoSQL, and RDBMS technologies such as MS SQL, Azure Cosmos DB, AWS DynamoDB, PostgreSQL, etc.
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General familiarity with terms such as switches, routers, LAN/WAN, IP networking, Cat6/Cat6A, fibre optics, servers, and storage — in-depth technical expertise is not required.
Good documentation and Microsoft Office skills, particularly Excel and Word.
Good communication and coordination skills, with the ability to follow through on multiple moving parts.
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Administrative Support: Organize and maintain physical and digital financial filing systems, handle staff expense claims, and support audit preparations.
Supplies & assets: You will monitor inventory and place orders for stationery, pantry items, and equipment as needed.
Vendor coordination: You will liaise with building management, cleaning services, and IT or equipment repair vendors to keep the office running.
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Performance Management: implement KPIs and performance review systems, work with store managers to address performance gaps and implement recognition and reward programs.
Compensation & Benefits: design competitive compensation and benefits compliant with Malaysian regulations; oversee payroll processing and benefits administration.
HR Operations & Compliance: maintain HR records, ensure compliance with Malaysian labor laws (e.g., Employment Act 1955), draft and update HR policies, and support halal certification requirements and audits.
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Create version control systems to track updates and changes. Ensure all documentation is current, accurate, and accessible to relevant teams. Train field teams on proper documentation standards and protocols.
Acknowledge customer complaints within same business day. Investigate complaints thoroughly and provide initial assessment. Develop tailored solutions addressing the specific complaint and preventing recurrence. Follow up with customers post-resolution to confirm satisfaction.
Maintain good tracking of ticket templates for different O&M service types (PM, breakdown, complaint, inspection). Establish field mappings for customer info, asset details, service history, and resolution tracking.
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