Work closely with sales and project teams to ensure client satisfaction.
Minimum 2-3 years of working experience in technical support with some of the following systems: Automated systems, personal computer and network technologies & variety of software applications.
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Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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