Understand cybersecurity concepts (ISO 27001, NIST, PCI-DSS), RMIT requirements, Cyber Security Act 2024 related requirements, data privacy concepts, etc.
Must be detail and process oriented, requiring demonstrated excellence in time management, project management and prioritization.
Must be enthusiastic, flexible, and collaborative.
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Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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Strong problem-solving skills, attention to detail, and eagerness to learn new tools and technologies.
Ability to work independently with minimal supervision.
Requirement: Candidates must submit a portfolio of past web projects (university assignments, personal projects, or freelance work) upon application.
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Solid understanding of Kubernetes architecture, networking, storage, security, resource management, scaling, and troubleshooting.
Strong hands-on experience with Terraform for Infrastructure as Code, including reusable modules, state management, and infrastructure lifecycle management.
Hands-on experience with Ansible, including developing and maintaining playbooks, roles, inventories, and configuration-management automation.
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