Solid hands-on configuration experience with more than three data centre or enterprise networking solutions such as those from FortiGate, Cisco, Palo Alto, Check Point, F5, Peplink, Arbor, Ruijie, H3C, etc.
Strong knowledge in troubleshooting and supporting Office 365 products & services, mobile devises (Android and iOS), network connectivity (wired and wireless), service desk systems, incident and problem handling and escalation.
A nose for when something is wrong: the instinct to double-check a number before it goes out. We can teach the mechanics. We cannot teach you to care whether it is right.