Engineering Analysis & Calculations: Perform appropriate engineering calculations and technical evaluations to support design decisions, verify performance and identify potential design risks or improvement opportunities.
Prototyping, Testing & Validation: Support prototype development, assembly and testing. Conduct or coordinate functional checks, collect test data, analyze results and recommend modifications to improve performance, reliability and usability.
Manufacturing & Production Support: Work with production, suppliers and technicians to resolve fabrication or assembly issues, improve manufacturability and support efficient and cost-effective production methods. Assist with work instructions, process improvements and quality-related technical matters.
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Social Media & Live Selling Support (Secondary - 20%): Spend 1-2 hours/week filming short videos (TikTok/Reels) showcasing product features and behind-the-scenes; co-host monthly 1-hour live sessions with the marketing team to demonstrate products and answer FAQs; respond to basic DMs/comments and escalate complex queries to the digital team.
Price Tag, Promotion Tag & Display Accuracy Control: Print and prepare price tags, promotional tags, and campaign materials as instructed; verify displayed pricing matches system pricing and promotions; conduct daily checks to ensure no missing or incorrect price tags; coordinate updates during promotions or campaign launches.
Social Media & Live Selling Support (Secondary - 20%): Spend 1-2 hours/week filming short videos (TikTok/Reels) showcasing product features and behind-the-scenes; co-host monthly 1-hour live sessions with the marketing team to demonstrate products and answer FAQs; respond to basic DMs/comments and escalate complex queries to the digital team.
Price Tag, Promotion Tag & Display Accuracy Control: Print and prepare price tags, promotional tags, and campaign materials as instructed; verify displayed pricing matches system pricing and promotions; conduct daily checks to ensure no missing or incorrect price tags; coordinate updates during promotions or campaign launches.
Create version control systems to track updates and changes. Ensure all documentation is current, accurate, and accessible to relevant teams. Train field teams on proper documentation standards and protocols.
Acknowledge customer complaints within same business day. Investigate complaints thoroughly and provide initial assessment. Develop tailored solutions addressing the specific complaint and preventing recurrence. Follow up with customers post-resolution to confirm satisfaction.
Maintain good tracking of ticket templates for different O&M service types (PM, breakdown, complaint, inspection). Establish field mappings for customer info, asset details, service history, and resolution tracking.
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Create version control systems to track updates and changes. Ensure all documentation is current, accurate, and accessible to relevant teams. Train field teams on proper documentation standards and protocols.
Acknowledge customer complaints within same business day. Investigate complaints thoroughly and provide initial assessment. Develop tailored solutions addressing the specific complaint and preventing recurrence. Follow up with customers post-resolution to confirm satisfaction.
Maintain good tracking of ticket templates for different O&M service types (PM, breakdown, complaint, inspection). Establish field mappings for customer info, asset details, service history, and resolution tracking.
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