Booking & Administration: Process bookings using internal systems and Global Distribution Systems (GDS). Handle invoices, receipts, and travel documents accurately.
Customer Care: Provide excellent post-booking support, including handling itinerary changes, cancellations, or resolving unexpected issues before or during travel.
Product Knowledge: Actively participate in training sessions, webinars, and destination briefings to build deep knowledge of global travel trends and suppliers.
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Marketing Planning Skills: Ability to design and execute marketing promotions and activities
Technical Skills: Expertise in using digital cameras, Meta Business Suite, e-commerce and social media platforms (such Facebook, TikTok, Shopee), Microsoft Excel, Adobe Acrobat, Google Analytics, online tools.
Creative Media Design Skills: Adobe Photoshop, Lightroom, graphic design tools (Canva, Photoshop, Illustrator), and desktop video editing software (like Premiere Pro, CapCut).
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Marketing Planning Skills: Ability to design and execute marketing promotions and activities
Technical Skills: Expertise in using digital cameras, Meta Business Suite, e-commerce and social media platforms (such Facebook, TikTok, Shopee), Microsoft Excel, Adobe Acrobat, Google Analytics, online tools.
Creative Media Design Skills: Adobe Photoshop, Lightroom, graphic design tools (Canva, Photoshop, Illustrator), and desktop video editing software (like Premiere Pro, CapCut).
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Conduct product presentations and explain the Company's products and services clearly and persuasively.
Manage and host live selling sessions (Live Hosting) on social media platforms such as Facebook, TikTok, and Instagram for promotional and sales purposes.
Provide after-sales support and ensure a high level of customer satisfaction.
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