Performance Management: implement KPIs and performance review systems, work with store managers to address performance gaps and implement recognition and reward programs.
Compensation & Benefits: design competitive compensation and benefits compliant with Malaysian regulations; oversee payroll processing and benefits administration.
HR Operations & Compliance: maintain HR records, ensure compliance with Malaysian labor laws (e.g., Employment Act 1955), draft and update HR policies, and support halal certification requirements and audits.
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Able to build systems from scratch, not only maintain existing HR processes.
Experience working in a growing SME, founder-led company, retail, beauty, service, FMCG, e-commerce, wellness, education, or multi-department environment is highly preferred.
Strong understanding of people management, performance issues, probation review, employee relations, and talent retention.
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Participate in customer engagement activities and learn how to conduct professional conversations, needs analysis, presentations and follow-up.
Assist in digital marketing and content creation, including social media content, articles, short videos and educational content related to financial awareness and internship experiences.
Conduct market and competitor research and prepare simple product or market comparison presentations.
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