Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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Communicate clearly and effectively, both verbally and in writing, with customers, reporting officers, and stakeholders.
Adapts to flexible shifts and locations, works extended hours, travels long distances, and adjusts to changing work schedules based on operational needs and exigencies.
It may require to reside or be based at customer premises for extended periods to provide effective support and ensure optimal service delivery.
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