Problem Solver: Excellent diagnostic skills with the ability to troubleshoot complex mechanical issues independently.
The Vibe: You are physically fit, highly reliable, and safety-conscious. (Note: A valid driver’s license is required if this role involves field service dispatch).
Communication Skills: Excellent written and verbal communication skills in English, with proficiency in additional languages considered an advantage.
Technical Knowledge: Basic understanding of SEO tools such as Ahrefs, Semrush, or Screaming Frog is preferred. Familiarity with HTML/CSS and website structures will be an added advantage.
Excellent communication and interpersonal skills, with the ability to effectively interact with team members, mentors, and cross-functional departments.
Basic understanding of engineering design principles, safety regulations, and industry best practices.
Ability to work both independently and collaboratively in a fast-paced environment.
Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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