Performance Management: implement KPIs and performance review systems, work with store managers to address performance gaps and implement recognition and reward programs.
Compensation & Benefits: design competitive compensation and benefits compliant with Malaysian regulations; oversee payroll processing and benefits administration.
HR Operations & Compliance: maintain HR records, ensure compliance with Malaysian labor laws (e.g., Employment Act 1955), draft and update HR policies, and support halal certification requirements and audits.
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Supervise cashiering activities; verify cash float, cash collection and end-of-shift reconciliation; investigate and report cash or transaction discrepancies; ensure POS procedures comply with Company policies.
Monitor stock levels; assist with stock ordering, receiving, storage and inventory control; conduct regular stock counts; ensure FIFO/FEFO practices and report damaged or low-stock items.
Ensure compliance with food safety, hygiene, sanitation and workplace safety; monitor cleanliness of dining and back-of-house areas and ensure proper food-handling procedures.
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Plan the structure, content, user journey, and marketing messaging of website landing pages for campaigns, travel products, promotions, and lead-generation activities.
Coordinate with designers, developers, and content specialists to develop attractive and conversion-focused landing pages.
Review existing website pages and recommend improvements to messaging, calls to action, layout, and customer journey.
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