Strong communication and problem-solving skills, with the ability to coordinate internal and external resources to resolve customer complaints effectively.
· Educational Background and English Proficiency: Bachelor's degree or above, with an English proficiency level equivalent to MUET Band 3 or above and good listening, speaking, reading, and writing skills.
Good writing, comprehension and command of English and Bahasa Malaysia. Proficiency in Mandarin (if possible) as translations of write up may be required.