Promicom Services (M) Sdn Bhd
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21-100 Employees · IT / Software ·
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Promicom Services (M) Sdn Bhd Careers and Job Vacancies
Promicom Services (M) Sdn Bhd
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Loyalty & Digital Analyst (Marketing)Oil & Gas Industry1 Year Contract (renewable)Mon – Fri (9am – 6pm) – HybridKuala Lumpur (beside NU Sentral)Base Salary: MYR 5,000 - MYR 5,500Role PurposeThe Loyalty & Digital Analyst supports the growth and performance of Client’s loyalty, CRM and App ecosystem by turning data into actionable insights.The role is responsible for tracking loyalty performance, CRM effectiveness, App engagement, digital voucher performance, campaign results, issue trends and tech delivery progress. The analyst will support the team in identifying growth opportunities, diagnosing operational or technical issues, improving campaign effectiveness and enabling better business decisions for Client App and loyalty roadmap prioritization.This role works closely with the Loyalty & Digital Manager and Loyalty & Digital Implementer, Loyalty partner, IT, digital product teams, CRM agencies, vendors and internal stakeholders.Key Accountabilities1. 1. Performance & Insightso Monitor and analyze loyalty, CRM and App performance.o Track key metrics including TAC, acquisition and retention.o Provide insights and recommendations to drive business growth.o Build and maintain regular performance dashboards and reports.2. Campaign & CRM Analyticso Support customer segmentation and campaign targeting.o Measure campaign effectiveness and identify optimization opportunities.o Conduct post-campaign analysis and share key learnings.o Support test-and-learn initiatives and A/B testing3. Shell App & Digital Product Supporto Monitor app adoption, engagement and customer journeys.o Identify customer pain points and improvement opportunities.o Provide data and insights to support Shell App roadmap decisions.o Support business case development for new features and enhancements.4. Issue Management & Escalation Supporto Assess customer and business impact of issues.o Support customer operations in escalation and provide updates for stakeholders.5. Tech Delivery & UAT Supporto Support business requirements, UAT and launch readiness activities.o Track defects, enhancements and delivery progress.o Coordinate testing for loyalty, CRM, voucher and app features.o Monitor performance after launch and highlight issues or opportunities
Posted
8 days ago
Service Desk L2 Support [24x5 Shifts] RM3800 -6 Mth Contract Service Desk L2 Support [24x5 Shifts] RM3800 -6 Mth Contract
Promicom Services (M) Sdn Bhd
Near Train Station
- Recommend an appropriate course of action to resolve tickets or escalate accordingly
- Ensure that tickets which cannot be resolved at this level are escalated to the next level in a timely manner, with all troubleshooting steps and information collected and documented
- Act as first point of contact via phone/email/chat or walk-in support for end users, and documents each contact including troubleshooting/action taken in appropriate system, while ensuring and promoting the image of IT as a service provider ...
Posted
8 days ago
Marketing Operation Executive (Pharmaceutical) - KL Marketing Operation Executive (Pharmaceutical) - KL
Promicom Services (M) Sdn Bhd
Fresh Graduates
KL City, WP Kuala Lumpur
Near Train Station
- Support day-to-day marketing operations and administrative processes with a high level of accuracy, professionalism, and ownership.
- Prepare, track, and submit required documentation through Client’s systems in a timely and compliant manner.
- Coordinate with internal stakeholders to navigate approval processes, material submissions, and project timelines on track. ...
Posted
11 days ago
Technical Helpdesk (SAP/ERP/SNOW) - Kuala Lumpur - RM 3600 Technical Helpdesk (SAP/ERP/SNOW) - Kuala Lumpur - RM 3600
Promicom Services (M) Sdn Bhd
Bandar Kuala Lumpur, WP Kuala Lumpur
Near Train Station
- Provide technical advice on lubricant products, product equivalence, selection, applications, and troubleshooting.
- Respond to customer enquiries via email, phone, and CRM systems.
- Handle customer complaints, investigate issues, and ensure timely resolution. ...
Posted
16 days ago
Marketing & Operations Executive | KL | Up To Rm3,500 Marketing & Operations Executive | KL | Up To Rm3,500
Promicom Services (M) Sdn Bhd
KL City, WP Kuala Lumpur
Near Train Station
- Support daily marketing and administrative activities.
- Prepare, track, and submit documents through internal systems.
- Coordinate with internal teams on approvals, submissions, and timelines. ...
Posted
17 days ago
Hiring snapshot
AI-generated from available data
- Common openings: Financial Accounting Analyst, Senior Business Analyst, Supply Chain Support Advisor, Marketing & Operations Executive, Customer Service Admin
- Work type: Mainly contract roles
- Locations: Primarily Subang Jaya, Kuala Lumpur.
Promicom Services is actively hiring for diverse contract roles, primarily in Subang Jaya and Kuala Lumpur.
View Active Job Openings