Customer ServiceGreet customers, communicate with customers in a friendly and polite manner, understand their needs and provide order suggestions. Handle customer complaints and issues to ensure that customers have a good consumption experience.
Make drinks According to customer orders, make milk tea and other drinks accurately and quickly. Mix drinks according to the specified recipes to ensure consistent taste.
Cashier and AccountingUse the cash register system to process customer payments and ensure the accuracy of cash or electronic payments. Organize daily sales records and keep accounts clear.
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Lead, supervise, and develop a team of Accounting Specialists and Associates, setting clear expectations, allocating work across the team, and balancing capacity, deadlines, and individual development needs
Conduct regular performance check-ins, set objectives, identify training needs, and support the professional growth of each team member
Arrange backup and continuity coverage across the team so that client service is uninterrupted during leave, illness, or peak periods
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Assist in the compilation of financial data in the required XBRL format in accordance with the new MBRS (Malaysia Business Reporting System) submission requirements mandated by SSM (Companies Commission of Malaysia).
Perform basic accounting entries using accounting software.
Support the team in double-entry bookkeeping, including recording of sales, purchases, receipts, and payments.
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