Conduct counselling and coaching for staff pertaining to performance and disciplinary issues.
Take necessary disciplinary actions including conducting investigation, drafting warning letter conducting domestic inquiry pertaining to employees disciplinary.
Perform analysis / prepare related reports on employee and industrial relations and any other areas within the scope.
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Greet all guests with a genuine smile, warm welcome, and attentive service upon arrival, and bid farewell to departing guests with courtesy and appreciation whenever possible.
Coordinate efficiently with Concierge, Housekeeping, and other relevant departments to fulfill guest requests.
Promote and upsell rooms, hotel facilities, and services to maximise guest experience and revenue.
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The Role Sales Assistant cum Cashier (Full Time & Part Time - RM9/hour)Responsible for cashiering dutiesRespond to customer inquiries and complaintsMaximize sales and profitability through professional handling of promotional sales transactionsMaintain cash transactions accurately according to SOP and keep proper records of operations.Actively promote stocks or promotional mechanics to customers
The Role Supervisor / Retail ExecutiveResponsible in assisting Store Manager/Executive in Charge for overall Outlet OperationHandle all day-to-day task at store (cash money, daily report, promotion etc)Supervise staffs (attendance, briefing, follow up)To demonstrate excellent customer service and build & maintain good rapport with customersPlay an integral part in contributing towards outlet sales achievement & sales growthMaintain cash accurately according to the set procedures and to keep proper records of operationActively promote stocks or promotional mechanics to customerResponsible in dealing with customer inquiries and complaintsAssisting in all aspects of outlet , especially display, merchandising and cleanliness