Financial Reporting- Assist in preparation of accurate and timely profit or loss (P/L) reports.- Generate comprehensive financial statements and analysis for management review.
Cash Management- Oversee petty cash and credit cards disbursements and reconciliations.- Maintain proper documentation and internal controls over cash transactions.
Media Buy Reporting- Ensure all payments made reconciles with ad campaign spend.- Maintain proper documentation of media buy receipts for WHT filing.
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Manage Fibre New Installation and Troubleshooting appointments, as well as incoming fibre applications. This includes engaging with installers, infra partners, and customers to ensure appointment timelines and promised timelines are adhered to and customer's expectations are managed.
Engage customers via messaging and calls to address their enquiries on fibre product and secure their appointments.
Explain and set expectations on product and terms and conditions of fibre installation. Be willing to explore and adapt new ways to enhance customer experience and propose ideas to minimize customer complaints.
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Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
Understand the scope of the contract and make sure that all work is carried out accordingly.
Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
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