Directs activities to research best practices, establish metrics and collect and analyze CHUBB customer complaint management end to end process which involves following up with internal departments, Agents, Partners and customers directly.
As a subject Matter Expert in the SOD, BASIS, landscape technology and GRC domain. Responsible for SAP S/4HANA country implementation, safeguarding the SAP landscape, global template and design, overseeing process governance, process optimization, system enhancement and maintaining the knowledge centre
Execute end-to-end purchase order processing, including PR-triggered PO creation, PO changes, order confirmation follow-up, and coordination of approval/release workflows, ensuring accuracy and timely processing.
Provide 1st and 2nd level operational database support on functions associated with maintenance of Oracle Server databases plus MSSQL/SQLMI/MYSQL/POSTGRES/Mongo cluster/standalone onprem/cloud including administration, performance , security &hardening, back-up,dataguard configuration and maintenance, reporting, and recovery procedures.
Manage customer and internal stakeholder queries, including complex or high-intensity cases, while ensuring customer and stakeholder satisfaction in line with business guidelines and stipulated service level agreements (SLAs).
Execute and settle a variety of investment transactions (e.g., fixed income, equities, money market instruments) in accordance with established procedures and regulatory requirements.