Assists clients with client transaction fulfillment.
Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
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Capture and process securities lending transactions that were received via different channels; manual, straight-through-entry (STE) and straight-through-processing (STP).
Engaged in Securities Lending operational activity across multiple markets to ensure the highest levels of performance are achieved
Act as a recognized point of contact for Securities Lending borrowers (typically Investment Banks and Prime Brokerage units), communicating effectively to promote a positive reflection of RBC Investor Services to the market.
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Assists clients with client transaction fulfillment.
Responds to client inquiries regarding bank products and services via phone or emaill; obtains and analyzes the validity of a customer's requests/complaints.
Resolves complaints from clients pertaining to banking services and provides follow-up calls when necessary.
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Responsible for timely and accurate end to end processing of Corporate Actions accordingly to defined SLAs Products covered: Equity, Fixed Income, Funds, Structured Notes
Review process flows and initiate process improvements via change requests, defects
Participate in strategic initiatives and testing
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Responsible for timely and accurate creation of KPI and Operations Control Reports according to defined policies and procedures
Liaison with front office private banking teams, internal departments and different operations teams for service and investigation regarding execution and settlement of trades, delivery of securities, corporate action, payments and receipt of funds, fees, renewal and repayment of loans, documentation scanning and various account and control maintenance functions.
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Provides leadership and direction for Talent Cycle, Payroll, Pension and Benefits Services to RBC employees across countries in the APAC region (Malaysia, Hong Kong, Singapore, China, Japan)
Deliver accurate and timely end-to-end payroll services ensuring compliance to internal and external regulatory requirements, including processing, taxation, payments, adjustments, remittances, cost allocations, audits, verifications, GL reconciliation & reporting, etc.
Ensure APAC-wide regulatory returns and management information relating to the payroll function are prepared and submitted within respective deadlines
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