Develop, plan and implement customer acquisition strategies and marketing initiatives to drive leads and website traffic, improve engagement, and increase brand awareness.
Drives continuous enhancement of the brand and brand awareness in the market by promoting the value of the products and services we offer.
Plan, negotiate and execute promotions and marketing campaigns within cost budget effectively.
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Email & Workspace Automation: Design, develop, and deploy automated email workflows to reduce manual communication overhead. Leverage Google Apps Script to integrate Google Suite tools (Sheets, Docs, Gmail) with internal tracking mechanisms and external APIs.
Scripting & Optimization: Utilize Python and JavaScript to build lightweight scripts that streamline manual team tasks, automate data formatting, and parse security reports.
RPA Coordination: Act as a tactical liaison between the Application Security team and the core RPA development unit. Gather process requirements, document basic workflow maps, and coordinate testing and tracking for newly deployed RPA bots.
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Conduct qualitative and quantitative research on policies, regulations, programmes and international best practices, including literature reviews, benchmarking and basic data analysis.
Assist in designing and administering surveys, interviews or focus groups with public sector stakeholders and consolidating the findings.
Analyse datasets (e.g. administrative data, survey results, performance indicators) to identify trends, gaps and opportunities for improvement in public service delivery.
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Manages a team of associates responsible for end to end “Order to Cash” process, via phone, email and e-commerce.
Collaborate with customers, sales, operations and supply chain to ensure accurate and timely information is provided in response to all customer inquiries.
Partners with sales and customer service representatives to satisfy customer needs.
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Process customer and internal requests promptly within SLA while adhering to approved SOPs, maintaining quality standards, and delivering accurate, timely, customer-focused service.
Manage and follow up on pending cases to ensure timely closure, escalating issues when needed and maintaining proper follow-up of all case progress.
Maintain high accuracy in all transactions while ensuring compliance with company policies and regulatory requirements and actively participating in quality checks to implement feedback.
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Full Development Lifecycle: Participate in system analysis, database design, development, documentation, and internal testing.
Framework Learning: Learn and work with modern development workflows using Python, Laravel, and front-end technologies like WordPress.
Maintain & Enhance: Study available systems, prepare user manuals, and update or enhance existing web-based in-house applications (e.g., e-Pintas).
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Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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Manage day-to-day finance functions (verification and payment) for supplier invoices, director / staff claims and all authorised payment require for office expenses.
To monitor, track and follow up on Accounts Receivables & Accounts Payables.
Manage office operations and ensure smooth functioning of day-to-day activities.
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Respond to customer inquiries via email, phone, or online including proactive communication and management of key strategic customer accounts.
Collaborate across functional teams such as sales, shipping, engineering, etc. to support customer requirements through engage in continuous improvement and problem solving mindset.
Data entry and management of order information, customer complaints, and returns ensuring order compliance with company policy and external and/or legal requirements.
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Lead the planning, development, and growth of Children Services to deliver high-quality, patient-centred care and clinical excellence.
Partner closely with consultants to identify, evaluate, and implement new clinical services, programmes, service packages, pricing strategies, and marketing initiatives to drive service growth and revenue.
Conduct clinical benchmarking, market analysis, and research on best practices adopted by leading healthcare institutions locally and internationally.
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