Customer Service & Client Support: Respond to customer and client enquiries through WhatsApp, email, phone calls, and other communication channels. Provide guidance and support on the company's digital platforms, products, and services.
Greet and assist students, parents, and visitors in a friendly and professional manner, answering inquiries about tuition programs, schedules, and fees.
Arrange inbound shipments from international principals. Work with freight forwarders and customs agents on air and sea freight, customs declarations (K1/K2), duties and SST on imports, and preferential origin certificates (Form D, ATIGA, MJEPA etc.).
Maintain and organize all site-related documents, including permits, inspection reports, delivery slips, and safety records, ensuring easy retrieval and compliance.
Understand the hiring requirements, execute the end-to-end recruitment process to source, screen and select candidates via different channels, coordinate for interview arrangement, background screening, and to complete the offering and on-boarding process
Accurately process and record incoming customer payments via various methods (check, EFT, credit card), ensuring timely application to customer accounts.