Manage and maintain accurate inventory records for air conditioning units and related parts across all 18 outlets, ensuring stock levels are optimized for sales and operational needs.
Provide exceptional customer service to all shoppers, primarily in Mandarin, addressing inquiries, resolving complaints, and offering product information to ensure a positive shopping experience.
Handle walk-in, phone and written customer enquiries related to product repairs, servicing and warranty matters, including case registration, follow-up, customer updates and coordination with internal departments/service teams to ensure timely resolution.
Track purchase invoices and contact creditors to get purchase invoices up to date. Key in purchase invoice into the accounting system. To make sure purchase invoices are accurate with the stock database in accounting system.
Provide comprehensive administrative support to the team, including managing correspondence, scheduling appointments, and maintaining organized filing systems.