Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.
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Responsible for the daily operations of the company's human resources and administration, coordinating departmental needs, and following up on important work milestones.
Follow up on recruitment needs, job postings, resume screening, interview arrangements, and candidate communication, preparing employment and onboarding documents based on approved conditions.
Handle employee onboarding, regularization, contract renewals, position changes, and resignation procedures, maintaining employee files and relevant personnel records.
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Microsoft Office
Word
Excel
PowerPoint
Outlook
Communication
Organizational skills
Time management
Interpersonal skills
Multitasking
Prioritization
Detail-oriented
Rental/Maintenance – Cooperate with the service provider or the property management to implement affairs related to the use of the auxiliary facilities, like air conditioning, water, lighting, electricity, parking, access card, company mobile phone, telco, WIFI, etc.
Office supplies – Procurement, storage (record ledger), distribution and other management work.
Multi-Channel Communication: Act as the primary point of contact for customers, managing inquiries via Email, WhatsApp, and if needed by phone.
Customer Order Management & Oversight: Supervise the end-to-end order processing cycle, ensuring accuracy in pricing, discounts, and SKU selection. Manage "key account" orders that require bespoke handling or specialized documentation. Manage customer backorders and ensure prompt fulfillment once stock becomes available.
Order Entry & Administration: Accurately process sales orders, verify pricing, issue quotes, prepare dispatch notes via Sage 200, and schedule deliveries.
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Sales Administration
Customer Relationship Management (CRM)
Order Processing
Data Entry
Microsoft Office Suite
Communication Skills
Time Management
Time Management
Customer Service