Compliant Communication:Conduct professional communications with overdue clients via phone and other compliant channels. Remind and guide clients to make timely payments, and assist them in formulating reasonable repayment plans.
As a Recovery Officer, you will be responsible for managing assigned customer accounts, conducting collection activities, negotiating repayment arrangements, and achieving individual and team collection targets. This role is suitable for individuals who are confident in communication, motivated by performance, and interested in building a career in the financial recovery industry.
Welcoming customers, assist with any inquiries, deliver friendly, fast, and exceptional service, provide correct info of company products and services for customer satisfaction experience