Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
Production Planning: Direct end-to-end production scheduling and capacity allocation for in-house and outsourced operations, monitor job releases and work order prioritization, close collaboration with Sales, Engineering, and Quality teams to align delivery timelines and order specifications.
Multi-Store Operations & Leadership: Oversee the daily operations of assigned retail stores. Manage employee scheduling, drive recruitment efforts, and lead teams to ensure high performance and excellent customer service.
Oversee daily food service operations at the assigned site, ensuring high standards of quality, service, and hygiene are consistently met, drawing upon previous hotel F&B management experience.