Manage and monitor Floor Stock operations, including end-to-end drawdown and redemption processes, ensuring optimal utilization
Oversee daily branch redemption requests, respond to inquiries, and proactively initiate redemptions to ensure smooth operations and timely vehicle delivery
Ensure all Floor Stock activities adhere to established SOPs, compliance standards, and maintain high data accuracy
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Assist senior trainers in developing and delivering training programs for new hires and existing staff on motorcycle product knowledge, sales techniques, and customer service standards.
Conduct hands-on training sessions for technical aspects of motorcycle maintenance and repair, ensuring trainees understand safety procedures and best practices.
Support the sales team by providing product demonstrations and answering technical questions from potential customers, leveraging expertise in motorcycle specifications and features.
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Culture & Engagementâ—Ź Support the planning and execution of employee engagement initiatives and activities to enhance workplace culture.â—Ź Assist in organizing internal events, campaigns, and programs that promote collaboration and team spirit.â—Ź Contribute ideas to improve employee experience and strengthen organizational culture.â—Ź Gather employee feedback through surveys or engagement tools and support analysis of insights.
Internal Communicationsâ—Ź Assist in drafting and designing internal communications such as announcements, newsletters, and emailers.â—Ź Support the development of communication materials for company initiatives, campaigns, and updates.â—Ź Ensure consistency in messaging and tone across all internal communication channels.â—Ź Help manage and update internal platforms (e.g., intranet, email communications, or employee portals).
Content & Creative Supportâ—Ź Collaborate with the team to create engaging content including posters, presentations, and digital materials.â—Ź Support storytelling initiatives that highlight employee achievements, company culture, and key milestones.â—Ź Assist in maintaining a content calendar for internal campaigns and engagement activities.
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Build and maintain positive work relationships with internal & external business partners to create a rapport that facilitates patronage and generates revenue
Employ knowledge of products and services in providing appropriate response, enquiries and in assisting with the resolution of issues or complaints
Ensure compliance with customer service standards and proper relationship management
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Initiate, define, plan, communicate daily sales activities in order to have stable business growth and smooth operations.
Foster good relationship with all stakeholders through effective communication, and assist to make sure all new business implementations successful roll out
Foster good relations with business partners to achieve long term business relationship for win win partnership
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Develop strategies and action plans for Branch Operation process improvement.
Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking [both Online & Offline] translates to Delivery.
Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
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Assist in the planning and execution of communication strategies for integrated marketing campaigns that cut across the core business and on-ground activations to align with business objectives.
Collaborate closely with business teams to understand operational needs and translate them into effective marketing support and solutions.
Prepare clear and comprehensive campaign briefs, including campaign objectives, timelines, deliverables, and key messaging for internal and external stakeholders.
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Branch Operations & Performance Monitoring: Monitor daily operational performance, compliance, and turnaround time (TAT) across assigned branches; identify bottlenecks and implement timely resolutions.
Process & Administrative Support: Manage daily operational administration, including warranty issuance processes, operational reporting, and procedural audits.
Stakeholder Coordination: Act as the primary point of contact between managers, branch staff, and internal stakeholders to ensure seamless communication and operational alignment.
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Develop strategies and action plans to improve Branch Operations processes.
Track customer orders together with CARSOME Consultants and Branch Support Admins to ensure bookings (Online & Offline) are successfully converted into deliveries.
Monitor and track in-processing activities from loan applications until disbursement.
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