Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
Provide detailed product information and technical support related to control panels, switchboards, machine wiring, and general electrical installations.
Effectively manage and resolve customer complaints and issues, demonstrating strong problem-solving skills to ensure customer satisfaction and retention....
Serve as the primary point of contact for customer inquiries, providing prompt and accurate responses via phone, email, and in-person interactions.
Process quotation, customer orders by using SQL. Ensuring accuracy in product selection, quantity, and pricing, while adhering to company policies and procedures.
Investigate and resolve customer complaints and issues, escalating complex problems to the appropriate department or personnel when necessary, and ensuring timely resolution and customer satisfaction....
-Handle customer enquiries related to hotel & flight bookings-Assist with hotel reservation enquiries-Assist with flight-related enquiries-Provide accurate solutions and professional customer service-Follow up on customer cases and maintain proper records-Achieve assigned KPI / service targets