Case Management: Handle intake and case prioritisation, psychosocial assessment and care planning for all families; manage complex cases directly; assign and review Family Resource Team support; keep accurate case records.
To interact with patients, parents, and medical professionals. Provide information in response to enquiries, appointment, activities planned by the centre, concerns and requests about service.
Manage the onboarding process for new clients, assist in appointment scheduling and re-scheduling, subsidies application, and address client inquiries for Rehabilitation and Physiotherapy services.