This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.
Who are we?
Village Hotel Sentosa offers a fun and vibrant stay for families and urban explorers. This family-friendly hotel’s 606 sun-washed hues rooms reflect the natural surroundings and the sea. Offering a host of services and amenities tailor-made to put children at the centre of any vacation, from the four thematic pools to the carnival-like welcome at the lobby featuring a Village Cart offering complimentary local sweets and snacks, guests can look forward to a slew of fun or head out for an adventure as the hotel is just minutes away from Singapore’s best family-friendly attractions.
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This position will ensure efficient and courteous services in baggage handling, transport assistance, and general enquiries. Your responsibilities will involve handling all baggage-related tasks for hotel guests and providing valuable support in training Bellman.
Operations & Service Senior Associate (Card Centre)
Operations & Service Senior Associate (Card Centre)
The NETS Group is a leading payments services group, enabling digital payments for merchants, consumers and banks across the entire payments value chain.
The Group operates Singapore’s national debit scheme enabling customers of DBS Bank/POSB, HSBC, Maybank, OCBC Bank, Standard Chartered Bank and UOB to make payments using their ATM cards or mobile devices at more than 120,000 acceptance points in the country as well as online payments.
Position Summary
Admin Support team of Card Centre liaises with the Bank customers on a daily basis on the execution of instructions tasked by the Banks, as well as on the production statuses of the Banks’ inventories and User Acceptance Testing. The team leader of Admin Support manages the productivity and ensures smooth workflow within the Admin Support team.
The ideal candidate will be an excellent leader and will have experience managing staff to produce results in a timely and effective manner.
Key Responsibilities
Ensure timeliness and accuracy in all scopes of work within Admin Support
Ensure the Admin Support team meets the service levels of the Banks
Daily coordination between Bank customers and internal Production
Reporting of card statuses and inventory levels to the Banks
Preparation of monthly billing reports
Participate in monthly Service Level meetings with the Banks
Attend project meetings with the Banks
Participate in negotiation discussions with the Banks
Working with Card Centre Management on fulfilment on business goals
Requirements
Field of Study: Not applicable
Skills: Microsoft Excel and Word
Prior working experience in managing/leading teams of at least 3 years is preferred.
Prior working experience in the Banks would have a priority
Excellent written and verbal communication skills with an ability to maintain a high degree of professionalism through interactions with stakeholders across all levels
Company information
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This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.
Working Location : Wisma UOA II (1 position) & PEN (1 position) & KLIA (1 position)
Job Description:
Provide excellent customer service to valued customers by managing the rentals and the exit process, in compliance with Europcar's policies and procedures, with accuracy and attention to detail.
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Job Description
Deliver consistent good customer service including inquiries, and complaints at all times
Be customer-centric with both internal and external stakeholders via all communication channels.
Handle phone and email enquiries of current and prospective customers of NTUC Health
Advise and promote the value of our NTUC Health services to the customers.
Address enquiries, referrals, scheduling of appointments and other support required from the various communication channels recommend relevant services within NTUC Health to address the needs of the stakeholders.
Manages service feedback and liaises with relevant stakeholders to resolve the issues
within a stipulated time frame
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Track and monitor customers' enquiries from all channels such as Call Centre Hotline, E-mails, Whatsapp, and Online Messages in a timely manner, including service recovery.
Meet KPI requirements.
Perform any other duties that may be assigned from time to time by the Reporting Officer.
Qualifications
Preferably general degree or minimum 'A' Levels with some customer service experiences
Someone with strong written and verbal communication skills
Someone who is resourceful and provides timely and accurate information to our seniors
Someone who is patient and meticulous and enjoys working with a senior person.
Prior experience in the healthcare sector is preferred.
Proficiency in a 2nd language would be advantageous.
The Executive is responsible for planning and facilitating care integration projects and activities driven out of the Population Health and Integrated Care Office (PHICO). Reporting to the Manager, the main accountabilities of the Executive includes providing and coordinating operational and administrative support to ensure smooth and effective operations of PHICO programmes.
The roles and responsibilities of the Executive include but is not limited to the following:
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Le Bon Funk is a series of neighbourhood wine bars by Chef-Owner Keirin Buck, located in Club Street and Holland Village. Le Bon Funk presents a selection of exciting and accessible wines complemented by quality, never fussy, produce-led sharing plates.
Le Bon Funk is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.
As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.
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