Process sales orders accurately and efficiently, ensuring timely fulfillment and delivery to customers.
Maintain accurate and up-to-date sales records, including customer information, order details, and sales transactions.
Provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns in a professional and timely manner.
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Assist in administration tasks which includes documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.
Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution.
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Ensure proper and safe keeping of machines and factory facilities. 2. Ensure an efficient arrangement of raw material 3. Ensure the processing of the product according to guidelines. 4. Be responsible for packing and storing of finish product. 5. Maintain general cleanliness of the machines and factory 6. Undertake processing of prodcut and operating of machines as directed by superior. 7. Inform the superios on any irregularities in the factory operation 8. Undertake other duties assigned by superior from time to time. 9. Contribute to the Management of company leading to plans and objectives associated with Qc and Production. 10. Any other task that may be assigned to you from time to time by the company.
Manage employee’s insurance matters - Personal Accident, Hospitalization & Surgical Insurance, and Workmen Compensation insurance. 2. Assist in the implementation of the SAP Human Resource Management System (SAP HRMS). 3. Preparing offer letters & appointment letters for new employee. Conduct new employees’ orientation program for non executive level.4. Prepare new employee’s personal file and key in personnel date information in Orisoft System (HRMW).5. Keep updating Employee Master List on contract renewal and confirmation and evaluation for staff as well as to distribute it before the due date. 6. Processing the resignation including issuance of acceptance letters after confirming the resignation notice period, leave balance etc.
To monitor incoming letters and prepare all HR related letters e.g. Concern letters, temporary secondment letters, internal transfers letters, resignation letters and sales commission letter.8. Handle leave administration i.e. check validity of medical certificates, verification numbers of days and ensure submission to payroll.9. Responsible in raising the stationery items for HR Department usage.10. To undertake any ad-hoc project or any other related task that may be assigned to you from time to time by your superior/Management.