You're the bridge between our clients and our creative team, which means you need to understand both worlds well enough to speak both languages. This isn't a purely administrative role. You'll be managing relationships, taking briefs, keeping projects on track, and just as importantly, growing accounts. That means sales is part of your DNA here, nurturing existing clients and actively identifying opportunities for new ones.
Achieve and exceed monthly sales targets by proactively engaging with customers in the retail store, understanding their needs, and recommending suitable jewellery pieces.
Support customer experience operations by managing enquiries and feedback and complaints across multiple channels including phone and email and Goodays and Zendesk and food delivery platforms