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200+ Customer Care Manager Jobs in Malaysia | Job Vacancies | August 2026 | Maukerja
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"customer care manager"
Jangan lepaskan peluang untuk kerja Customer Care Manager terkini!
Urus Pemberitahuan
Undisclosed
KL City
- Responsible for set of big market or a cluster of markets for the assigned workstream.
- Work closely with the Manager for team/ task allocation and managing the workload peaks and troughs.
- Consistently review customer support metrics related to data and tech services; manage and improve customer satisfaction on solution / service provided ...
Posted
16 days ago
EMIRATES SHIPPING SINGAPORE PTE. LTD.
SGD7,000 - SGD7,000 Sebulan
Singapore
- CX Performance Management in the Agencies
- CX Training and Capability Building
- Drive theCX transformation roadmap by identifying, prioritizing, and executinginitiatives that digitize customer interactions, redesign key journeys,simplify service touchpoints, and improve customer outcomes across online,self-service, and frontline channels ...
Posted
17 days ago
Undisclosed
KL City
- Strong customer-facing skills, including Customer Service, Customer Support, and a focus on Customer Satisfaction.
- Ability to handle platform-related issues with effective Technical Support capabilities.
- Solid Analytical Skills to interpret support data, identify trends, and recommend improvements. ...
Posted
18 days ago
Undisclosed
Singapore
- Define and lead the APAC customer service strategy, aligning service model, capabilities, and operating rhythms with business growth ambitions.
- Position customer service as a value-creating function, enhancing customer experience while balancing cost, service, and complexity.
- Act as the executive interface for key regional customers, partners, and internal stakeholders, influencing service-related decisions at the highest level. ...
Posted
18 days ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
3 days ago
Undisclosed
- Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth.
- Own end-to-end order management — orders, enquiries, and complaints — ensuring timely resolution and OTIF (On-Time-In-Full) performance.
- Develop and improve customer service policies, procedures, and departmental KPIs, aligning execution with company strategy. ...
Posted
2 days ago
Undisclosed
KL City
- Oversee and review all import declarations (K1 / K8) submitted via the uCustoms / SMK system, ensuring accuracy of HS tariff codes, declared values, and quantities before submission to RMCD
- Review and approve import documentation packages — commercial invoice, packing list, B/L / AWB, Certificate of Origin (COO), and product certifications — prior to customs clearance
- Manage the end-to-end import cycle for all electronics shipments, from PO placement through to goods receipt at the warehouse, ensuring alignment with business lead time requirements ...
Posted
4 days ago
Undisclosed
Kerja di Rumah
Singapore
- Lead, develop, and support a global team of Support Engineers and Technical Support Leads.
- Ensure incidents, service requests, and escalations are managed effectively and in line with service commitments.
- Drive operational excellence and continuous improvement across support processes and tools. ...
Posted
18 days ago
Undisclosed
Kerja di Rumah
Singapore
- Lead, develop, and support a global team of Support Engineers and Technical Support Leads.
- Ensure incidents, service requests, and escalations are managed effectively and in line with service commitments.
- Drive operational excellence and continuous improvement across support processes and tools. ...
Posted
18 days ago
TALENT TRADER GROUP PTE. LTD.
SGD8,000 - SGD8,000 Sebulan
Singapore
- Lead the successful delivery of engineering projects, overseeing design management, coordination, and project execution.
- Provide technical leadership, driving engineering solutions, design reviews, and resolving complex technical challenges.
- Build and maintain strong client and stakeholder relationships, collaborating with internal engineering teams and external parties. ...
Posted
5 days ago
Undisclosed
Singapore
- Drive end-to-end customer service solution strategies, proactively collaborating with Product and XFN teams to deeply understand new product features and user journeys before launch.
- Translating complex product mechanics into optimal, scalable support solutions and user education materials that proactively address potential friction points.
- Lead deep cross-functional communication and strategic planning to ensure support readiness, working across Product, Operations, Legal, and Compliance (e.g., GDPR, PSD2) to deliver holistic, market-leading service strategies. ...
Posted
19 days ago
Undisclosed
KL City
- Plan, implement, monitor, and continuously improve airport customer experience initiatives across all operating stations.
- Identify operational gaps and improvement opportunities through operational assessments, customer feedback, stakeholder engagement, and industry best practices.
- Coordinate airport experience programmes to ensure service consistency, standardisation, and regulatory compliance. ...
Posted
7 days ago
Assistant Manager - Customer Service - Order Processing Assistant Manager - Customer Service - Order Processing
Heineken International B.V.
Undisclosed
- Lead the end-to-end customer order processing cycle, ensuring timely, accurate, and compliant order fulfilment.
- Manage and coach the Customer Service team to deliver high service standards and achieve operational KPIs.
- Collaborate with Commercial, Planning, Warehouse, Logistics, Finance, and Manufacturing teams to ensure seamless order fulfilment. ...
Posted
7 days ago
SGD6,500 - SGD6,500 Sebulan
Singapore
- We are looking for a Technical Support Manager to join our Compressor Technique Service team in Singapore.
- At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.
- We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere. ...
Posted
19 days ago
Undisclosed
- Manage local / CO teams and operations and drive operational efficiencies and continuous improvement by implementing organizational structures and processes locally
- Develop a culture in line with International Operations Vision to make every customer touch point brilliant
- Align with Head, Customer Operations Region on the local aspects of the transformation plans of Customer Operations (CO) into intelligent service centers and to become a more customer centric organization and execute against those plans ...
Posted
8 days ago
SGD8,000 - SGD8,000 Sebulan
Singapore
- Support cross-functional coordination to ensure clear-to-build alignment between demand signals and material availability across global manufacturing sites.
- Identify supply constraints across the supplier network, coordinating recovery plans with procurement, planning, and operations.
- Drive structured escalation and resolution of supply disruptions affecting customer deliveries. ...
Posted
19 days ago
SGD2,800 - SGD3,500 Sebulan
Singapore
- To deliver an intuitive and customer-centric experience to our visitors and provide appropriate recommendation with a pleasant disposition.
- Provide upfront customer registration and check-in.
- Handling of POS system for payment collection. ...
Posted
20 days ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
21 days ago
Undisclosed
KL City
- Define and implement global service management strategies and governance frameworks for Omya OS&S to ensure consistency and compliance
- Define and own the KPI framework and target-setting for OS&S service performance (availability, SLA adherence, quality, cost, customer satisfaction)
- Establish a reliable performance reporting cadence and deliver accurate, actionable reports and insights to OS&S leadership and Omya executive stakeholders ...
Posted
21 days ago
Undisclosed
Singapore
- Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
- Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction
- Develop and implement service strategies that align with regional business goals and global standards. ...
Posted
21 days ago
Undisclosed
Singapore
- Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises
- Responsible for high level of customer satisfaction in the region or unit
- Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery ...
Posted
21 days ago
Undisclosed
- Attend to customers and assist CRMs in various wealth product transactions and account opening as needed or resolve problems highlighted by them immediately and accurately
- Assist CRMs to attend to the referrals/ leads triggers when CRM is not around, i.e. training, out for appointment, on leave and etc
- Produce all correspondences, i.e. letter, inquiries within specified turnaround time. ...
Posted
22 days ago
Undisclosed
KL City
- You will translate service strategy into practical, engaging learning experiences and serve as the central point of expertise for training across all sites. Every patient interaction is a moment of truth, and as our Lead Trainer for Service Excellence, you will not simply teach service, you will shape the culture that defines how patients experience our care.
- Your key responsibilities include, but are not limited to, the following:
- Key Responsibility: ...
Posted
22 days ago
MYR4,000 - MYR5,000 Sebulan
- Process and confirm customer bookings accurately and promptly.
- Serve as the primary contact for customer enquiries via email, phone, and other communication channels.
- Provide timely updates on vessel schedules, container status, shipment progress, and service disruptions. ...
Posted
14 days ago
Undisclosed
Singapore
- Customer Service Leadership
- Lead and develop the global Sales Support and Customer Service teams to deliver best-in-class customer experiences.
- Own the quote-to-order and order-to-cash support processes, ensuring responsiveness, accuracy, and customer satisfaction ...
Posted
22 days ago
Undisclosed
- Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
- Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
- Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling; ...
Posted
23 days ago
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