Coordinate the periodic review and revision of FSMS documentation to ensure alignment with operational processes, regulatory requirements, and continual improvement initiatives.
Provide exceptional customer service to all shoppers, primarily in Mandarin, addressing inquiries, resolving complaints, and offering product information to ensure a positive shopping experience.
Provide support to client employees by explaining workplace tools and processes, reinforcing protocols and etiquette, and being available to answer questions about the work environment.
Proficient in both Mandarin and English communication. Priority will be given to candidates with outdoor sales experience in real estate, automobiles, insurance, tourism, beauty and hairdressing, credit card sales, etc., and those with 2 years or more of relevant retail work experience.
As a Builder for our front-of-house, you will help create consistent service routines and scale a dependable guest experience from seating to checkout. In Service Crew or Captain roles you will set shift rhythms, coach and guide teammates, keep orders accurate, and manage seating flow, reservations and waitlists during busy periods.
Support customer experience operations by managing enquiries and feedback and complaints across multiple channels including phone and email and Goodays and Zendesk and food delivery platforms
Serve as the primary point of contact for customer inquiries, providing timely and accurate information regarding skincare products, orders, and services via phone, email, and live chat.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.
As a Builder for our front-of-house, you will help create consistent service routines and scale a dependable guest experience from seating to checkout. In Service Crew or Captain roles you will set shift rhythms, coach and guide teammates, keep orders accurate, and manage seating flow, reservations and waitlists during busy periods.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions about products, services, and order status.