Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience....
If you are looking to excel and make a difference, take a closer look at us…
We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.
Respond to inquiries: Handle customer questions and requests promptly and professionally through various channels such as phone, email, social media, and live chat.
Provide product support: Deliver accurate and detailed information about our products and services to help customers make informed decisions.
Resolve issues: Address and resolve complaints in a timely and empathetic manner, ensuring a positive customer experience....
Your ideas have real impact.bAn environment that values fresh perspectives, encourages creative problem-solving, and gives you the opportunity to make a meaningful difference.
Work at the forefront of AI.
Be part of a global team exploring new ways of working with AI—building AI into how we work, rather than simply adding it on....
Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;...