-Handling incoming calls and messages
-Provide exceptional customer service and support to clients , including responding to inquiries and resolving problems.
-Maintain existing customer base.
-Taking & processing orders and transportation / delivery arrangements.
-Develop and maintain a filing system.
-Completion of tasks assigned by superiors.
-Undertake any ad-hoc tasks that assigned by management.
-Flexible and able to work effectively and independently with minimum supervision.
-Fast learner and able to adapt quickly to constant changes in operational processes.
-Maintaining a positive, empathetic and professional attitude toward customers at all times.
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.
Customer service representatives handle complaints and are responsible for maintaining overall goodwill between an organisation and its customers. They manage data regarding customer satisfaction and report it.