Driver Management & Pickup ProcessSupervise and coordinate drivers to ensure efficient pickup operations.Ensure adherence to SOPs for the pickup process, including scanning and parcel handling.
Account Management and Growth: Manage and strategically grow assigned e-commerce platform accounts to maximize sales and unlock new business opportunities.
Customer Service: Greet customers with warmth and enthusiasm, assist with orders, offer recommendations, and resolve any issues to ensure a delightful experience.
Serve as the primary point of contact for customer inquiries via phone, email, and in-person, addressing questions related to shipments, tracking, and service offerings.