Mempelajari kemahiran dan pengalaman baru dalam memberikan perkhidmatan.Menghasilkan produk berkualiti dan layanan yang pantas dan mesra.Memastikan keadaan McCafe bersih dan kemas.Berpesonaliti menarik, bertenaga dan berkelakuan positif.
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
We are seeking a detail-oriented Customer Service Representative to join our team and support accurate shipment creation, data processing, and freight forwarding operations while ensuring compliance with established procedures.
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Team Leadership & Accountability: Ensure team performance, attendance, training compliance, and deliverables are actively monitored and managed.
People Management & Coaching: Provide regular coaching, feedback, and development support to team members while addressing performance concerns in a timely manner.
Governance & Compliance Oversight: Ensure team adherence to operational processes, customer requirements, mandatory trainings, and internal controls.
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Team Leadership & Accountability: Ensure team performance, attendance, training compliance, and deliverables are actively monitored and managed.
People Management & Coaching: Provide regular coaching, feedback, and development support to team members while addressing performance concerns in a timely manner.
Governance & Compliance Oversight: Ensure team adherence to operational processes, customer requirements, mandatory trainings, and internal controls.
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Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
Fulfil marketing/promotion requests for service campaign as defined by the process
Provide general pricing of Keysight service if available
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Bachelor’s Degree or at least Diploma or equivalent in any discipline.
Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions
Minimum of 6 months work experience in customer support in any industry.
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Manage/process customer orders, product returns, quotations, inbound and outbound customer calls to resolve customer queries/issues, as well as pre-sales and post-booking activities.
Understand and interact with a variety of NI departments, processes, and applications to support customer needs to drive velocity and remove roadblocks.
Support sales opportunity management cycle for customers by fulfilling operational requests.
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Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
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Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfillment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.
Resolves customer service issues for complex, multi-country or multi-regional accounts.
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