Develop and implement go-to-market, sales, and customer strategies for assigned accounts to achieve sales objectives, and manage sales projections including sell-in and sell-out, stock forecasts, and stock holdings to ensure business targets are consistently met
Evaluate market trends and business outputs to support strategic growth and profitability, and provide market insights along with category and product trend analyses with actionable recommendations for assigned customers
Build and strengthen trusted relationships with customers, positioning DKSH as the preferred business partner, and lead business discussions and negotiations including trading terms, trade conditions, and Distributor Allowance (DA) rates to facilitate effective and sustainable sales agreements
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Century Software (Malaysia) Sdn Bhd, a subsidiary of Censof Holdings Berhad, is a leading provider of financial management and software solutions. Our mission is to empower businesses with innovative technology that drives growth and efficiency. We are seeking dynamic and talented individuals to join our team and contribute to our continued success.
Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Define the "Bloomthis Way" (The Playbook): Create and own the Service Culture Playbook. You will design the scripts, the tone of voice, and the "unboxing" of our service experience to ensure it feels premium, empathetic, and effortless.
Coach & Elevate (Training): You are a teacher at heart. You will personally train the team on soft skills, high-level communication, and the "art of the save," ensuring every team member sounds like a brand ambassador, not a call center agent.
Luxury Service Recovery: Manage high-stakes escalations with the poise of a 5-star hotel manager. You’ll have the autonomy to make "make-it-right" decisions that protect our brand reputation.
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Serve as the senior (L3) escalation point for application incidents and change requests that require code-level fixes on the Mendix Low-Code Platform.
Perform thorough investigation and root cause analysis of reported issues, and design and implement code changes to resolve bugs and deliver small change requests (CRs).
Coordinate and execute deployments of fixes and changes, ensuring releases do not disrupt the client's ongoing project team, timelines, or environments.
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