Promoting the company's existing brands and introducing new products to the market.
Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
Researching and developing marketing opportunities and plans, understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals
The Customer Service and Sales Executive interns are responsible for providing excellent customer service to our clients by answering inquiries, handling complaints, and processing orders. This role requires strong communication skills, problem-solving abilities, and a dedication to customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Handle customer complaints and resolve issues to the best of your ability
Process customer orders and ensure that they are accurately and efficiently fulfilled
Upsell products and services to customers as appropriate
Maintain a thorough understanding of our products and services, and stay up-to-date on any changes or updates
Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience
Document customer interactions and actions taken in our customer relationship management system
Meet or exceed individual and team performance targets
Requirements:
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Proficiency with computers and relevant software programs
Ability to multitask and prioritize tasks effectively
Customer-focused attitude and dedication to providing excellent service
This is an education tech start-up company and the room to learn and grow with the company is huge. We focus on the attitude of the interns with the heart to learn and excel in the tasks that they do to meet set goals and objectives. Interns have the opportunity to be hired upon graduation. This internship attachment comes with a monthly allowance based of RM500-600 per month.
The Customer Service and Sales Executive is responsible for providing excellent customer service to our clients by answering inquiries, handling complaints, and processing orders. This role requires strong communication skills, problem-solving abilities, and a dedication to customer satisfaction.
Responsibilities:
Respond to customer inquiries via phone, email, and chat in a timely and professional manner
Handle customer complaints and resolve issues to the best of your ability
Process customer orders and ensure that they are accurately and efficiently fulfilled
Recommend products and services to customers as appropriate
Constantly develop new products with collaborators and look for opportunities in the market.
Maintain a thorough understanding of our products and services, and stay up-to-date on any changes or updates
Collaborate with cross-functional teams to resolve customer issues and improve the overall customer experience
Document customer interactions and actions are taken in our customer relationship management system
Meet or exceed individual and team performance targets
Requirements:
2+ years of customer service experience
Excellent verbal and written communication skills
Strong problem-solving and conflict-resolution abilities
Proficiency with computers and relevant software programs
Ability to multitask and prioritize tasks effectively
Customer-focused attitude and dedication to providing excellent service
High school diploma or equivalent; bachelor's degree preferred
Salary will be based on the level of experience.
Candidates with experience in the education field will be a huge plus.
This is a tech start-up company and the room to learn and grow with the company is huge.
Candidates will have the opportunity to become key management personnel in the future.
Candidates should consider the flexible nature of a startup and the effort needed to make an impact on the roles taken and the company.
Looking to join an exciting team that values work-life balance and camaraderie? Look no further than CCCR Management! We're not your average company – we prioritize productivity and fun in equal measure. Our office is filled with laughter, teamwork, and plenty of opportunities for growth and development. If you're tired of the typical 9-to-5 grind and ready for a dynamic work environment where every day is an adventure, reach out to us at **************@gmail.com to start your next chapter!
