- Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.- Ensure the restaurant is fully prepared, stocked, and ready for service.- Provide prompt, courteous customer service, maintaining high food and beverage quality standards.- Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.- Address and resolve customer complaints professionally and efficiently.- Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.- Monitor team attendance, conduct staff training, and ensure compliance with company policies.- Analyze sales data, maximize sales opportunities, and meet targets.- Prepare and submit daily reports on staff, sales, inventory, and any operational issues.- Perform end-of-day procedures and other tasks as assigned by management.
● Oversee the restaurant’s daily operations, ensuring it is fully prepared for service. Maintain prompt and courteous service standards.● Ensure all food and beverage orders meet standard operating procedures.● Train and guide crew, supervisors, and managers on menu content, preparation, and presentation.● Handle and resolve customer requests and complaints professionally, ensuring a win-win outcome.● Plan and allocate staff to designated workstations for smooth operations.● Ensure all items and condiments are well-stocked and available for daily use.● Implement First-In, First-Out (FIFO) for all food products.● Uphold the highest standards of work ethics, integrity, personal conduct, and appearance.● Plan, organize, lead, and control all outlet operations to ensure product quality, friendly service, cleanliness, and a comfortable dining atmosphere.● Prepare and submit daily reports:● Preparing morning Report● Update on any issues, receive and document stock deliveries, recycled oil sales process, delivery order confirmation, closed sales notice.
- Report to the Area Manager on operational issues, ensuring consistency in operations, product delivery, and customer service.- Ensure the restaurant is fully prepared, stocked, and ready for service.- Provide prompt, courteous customer service, maintaining high food and beverage quality standards.- Train the team on menu knowledge, presentation, and ensure adequate staffing for smooth operations.- Address and resolve customer complaints professionally and efficiently.- Oversee daily operations, supporting and guiding the outlet team while ensuring a clean and welcoming environment.- Monitor team attendance, conduct staff training, and ensure compliance with company policies.- Analyze sales data, maximize sales opportunities, and meet targets.- Prepare and submit daily reports on staff, sales, inventory, and any operational issues.- Perform end-of-day procedures and other tasks as assigned by management.