Respond promptly and courteously to customer inquiries, providing accurate product information, resolving issues, and addressing any concerns via social media platforms such as Facebook, Instagram, and WhatsApp.
Monitor and maintain communication channels on social media platforms, ensuring all customer messages and comments are acknowledged and addressed in a timely manner.
Assist customers in scheduling appointments, including coordinating product trials, arranging consultation and facilitating after-sales services.
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Customer Support: Provide consultation and support for clients regarding cryptocurrency and blockchain projects through various channels such as phone, email, and online chat. Resolve customer issues, enhance customer satisfaction, and handle complaints with appropriate documentation.
Customer Relationship Maintenance: Establish and maintain customer relationships, understand their needs, collect feedback, and promptly communicate customer requirements and suggestions to relevant departments. Basic community building work. Conduct periodic user follow-ups and handle user operation audits.
Knowledge Base Maintenance and Learning: Maintain and update the customer service knowledge base to ensure team members can access the latest information and support. Actively learn about the knowledge and trends in the cryptocurrency and blockchain industry to enhance professional expertise.
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