Review and improvise Customer Service team processes and guidelines with other departments from time to time to achieve highest efficiency and effectiveness in accordance to the business requirement.
To ensure Customer Service team members understand and adhere standard operation procedures including Do's and Dont's.
Issuance of Show cause letter, counselling letter, verbal warning letter as and when required.
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Customer & Vendor Communication Serve as the primary contact for customers and vendors, providing updates, clarifications, and support throughout the export process.
Quotation Management Prepare and review quotations from vendors to ensure accuracy and competitiveness.
Booking & Job Handling Manage bookings with liners, open jobs in the TMS system, and coordinate delivery of empty and laden containers.
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Customer & Vendor Interaction Act as the main point of contact for customers and vendors, delivering updates, clarifications, and assistance throughout the shipping process.
Booking & Job Oversight Manage bookings with shipping lines, initiate jobs in the TMS system, and follow up on Notices of Arrival (NOA) and Export Delivery Orders (EDO) releases.
Charge & Compliance Oversight Track detention and demurrage (D&D) and storage fees for import shipments, monitor customs document status in Northport and Westport systems, and draft customs letters for the relevant departments.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Excellent Entry-Level Pay: Earn a competitive salary of up to RM 3,800.
Fresh Grads Welcome: No experience? No problem! We provide the training; you bring the enthusiasm.
Beat the Crowd: Work a unique shift (10:00 AM – 7:00 PM) and enjoy your fixed day off every Friday—perfect for running errands when malls and banks are empty!
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