Serve as the primary point of contact for stakeholders’ inquiries, feedback, and issue resolution. Develop and implement strategies to enhance overall customer satisfaction.
Analyze customer/ user feedback and data to identify trends and opportunities for improvement. Collaborate with cross-functional teams (including Product, Marketing, and Operations) to ensure alignment on customer experience initiatives.
Design and implement customer journey maps, ensuring a consistent and delightful experience across all touchpoints.
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Ensure correct data is captured for customer tracking and invoicing in accordance with Full Shipment Data Capture (FSDC).
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
Ensure correct customs clearance information is captured to ensure that applicable Duties and Taxes are calculated or reliefs where applicable are granted.
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Serve as the primary customer contact point, developing and maintaining strong relationships with customers and business vendors to deliver a positive and consistent customer experience
Support the sales team in managing and coordinating sales activities, including lead generation, customer follow-up, and sales reporting, to ensure pipeline visibility and timely execution
Ensure all sales-related documentation, including contracts and proposals, is accurate, complete, and maintained up to date at all times
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Focusing on people and operations by handling daily shifts, managing staff, controlling inventory, ensuring food safety & cleanliness (QSC), managing budgets and delivering excellent customer service, often overseeing key systems like Training or Inventory.
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Lead the complete sales process including prospecting, qualification, closing, contracting, implementation, and ensuring high-standard after-sales support through solution/consultative selling
Build long-term, value-based customer relationships by continuously uncovering changing needs, improving customer experience, and adding value through creative solutions
Establish credibility with stakeholders by demonstrating business acumen, professional expertise, and adapting one's communication style to align with customers' working styles
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Responsible in solution/technical/consultative selling
Leads sales process including prospecting, qualification, quantification, needs assessment, competitive differentiation, presentation, closing, contracting and implementation and ensuring after sales support is maintained and of the highest standard
Build long-term value-based relationships through continuously uncovering customers’ changing needs, improving customer experience, anticipating new opportunities for their business in the future and adding values through creative solutions / products
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At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
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Provide real time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationships with Digibank customers in Singapore
Guide our customers in using the Digibank application and resolve issues as per SOPs via self serve tools, HelpCentre and FAQs.
Clear understanding and adherence to the SOPs, resolution solutioning and on-going process improvements
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Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
Develop and implement processes and strategies (local go-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement
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