Received customer Purchase Order or Signed Quotation. Check the SKU number, pricing, transport loading for the order and also Required Delivery Date. Key in the sales order / confirm order from eShop system and send order confirmation to customer.
Calculate the truck/ container load vs the quantity ordered. Advice customer if it is not a full load/ exceeded full load.
Raise Credit Release in SharePoint system and follow up until it is unblocked.
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Candidates will be responsible for full spectrum of shipping document process including generating a complete flow of work in the export and / or import documentation.
Ensure prompt delivery to the buyer.
Knowledge with Letter of Credit (LC) preferable.
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Really‼Really‼Fresh Graduates are welcome to apply!If you have Customer Service experience, don't miss this opportunity!
Job DetailsEducation: SPM or above
Fresh Graduates are welcomeCustomer Service / Call Centre experience is an advantageLanguage: M@ndar1n + EnglishWorking Hours: Rotational ShiftJob Scope: Handle customer enquiries related to hotel bookings, reservations, payments and travel-related issue
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Customer Excellence: Act as the primary liaison between customers, Sales, Production, and Logistics to deliver best-in-class service and resolve shipment issues promptly.
Order & Shipping Fulfillment: Process orders, manage quotations, and coordinate directly with shipping lines, carriers, and forwarders to ensure accurate cargo tracking and documentation.
Priority & Route Optimization: Adjust schedules and optimize routing to minimize fulfillment costs while achieving top On-Time In-Full (OTIF) delivery.
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Co-own and pursue outcomes alongside assigned, empowered self organized teams (such as pods and work package teams) in an agile work environment with a fluid resourcing model (i.e., assignment to one or more teams that can change over time, contribution to work packages on local and international level)
Contribute expertise in digital marketing and product strategy development to create a cohesive customer experience across all touchpoints
Lead comprehensive marketing efforts, including market analysis and market research that informs both traditional and digital channels.
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Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience where available, supporting them with direct customer service
Willingness to engage and have conversations with customers to provide excellent service
Guide customers through our fashion trends, stories & products in all areas of the store
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A customer service representative who supports the day-to-day business operations of the retail store in meeting sales target/KPIs in line with business objectives.
Perform cashiering functions in terms of product purchase by balancing cash registers.
Recommend and promote product or PLC membership sign-ups and renewals to meet customers’ needs and objectives.
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Manage and monitor customer complaints received through multiple channels including call centre, email, social media, dealer network, and regulatory bodies.
Ensure all complaints are properly logged, categorized, and tracked in the CRM system with complete documentation and case history.
Handle complex, high-impact, and sensitive complaints that may involve reputational risk, regulatory matters, or potential legal escalation.
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