Perform routine maintenance and repair on Multi-Function Printers (MFPs) and photocopiers, including diagnosing and resolving mechanical, electrical, and software issues.
Customer Support: Respond to customer inquiries promptly, professionally, and in a friendly manner via inbound and outbound calls, email, and live chat.
Diploma or Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Information Systems or other relevant technical fields.
Assists day-to-day operation by picking up the phone calls/email/walk-ins/ticketing system to understand user’s enquires/request, provide IT support and perform troubleshooting or escalate to the relevant PIC, or provide alternatives to resolves the cases.
Role Summary: Provide responsive onsite and remote desktop support for the Global Markets trade floor, covering end-user computing, market data and trading platforms, voice communication services, conferencing technology, asset administration, and operational support activities.
Minimum 3-5 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.