Define who to hire, how to attract candidates, how to screen them, and how to build a continuous talent pipeline.
Build onboarding, training, assessment, certification, and internal development systems, including a structured Company Academy graduation requirement before staff officially take up key roles.
Build performance, bonding, engagement, career path, KPI, culture, and retention mechanisms so that good people stay, grow, and perform.
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Work closely with the Founder/CEO to translate company strategy into quarterly, monthly, and weekly operational priorities.
Build and manage company-wide operating rhythm, including weekly management meetings, monthly business reviews, and project follow-ups.
Track business performance across key departments such as online sales, outlets, customer service, training, pharmacy/channel sales, warehouse, and support functions.
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Seeking a creative and motivated Marketing Intern to support the marketing team in producing short-form video content and managing TikTok Affiliate activities, with exposure to digital marketing and social media campaigns.
Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
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