Strategic Operations Management : Oversee daily functions of automotive workshops, including efficient service scheduling, vehicle maintenance, and body & paint workflows.
Customer Experience & Delight : Drive customer retention by managing the Voice of Customer (VOC) data, analyzing satisfaction scores, and implementing immediate countermeasures for service gaps.
Performance & Sales Targets : Direct the team to meet and exceed monthly sales goals, unit throughput, parts inventory velocity, and productivity metrics.
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Ensure the hospital's Quality Management System (QMS) is effectively implemented, maintained, and continuously improved in accordance with MSQH Standards, Ministry of Health (MOH) requirements, CKAPS regulations, and other applicable statutory requirements.
Lead and coordinate all accreditation activities, including MSQH surveys, self-assessments, mock surveys, gap analyses, and accreditation readiness programs.
Monitor compliance with organizational policies, procedures, standards, and quality objectives across all departments.
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Talent Acquisition: Manage end-to-end recruitment-from sourcing and screening to onboarding new hires-and coordinate with department heads to fill operational and corporate roles.
Employee Relations: Handle staff grievances, disciplinary matters, and misconduct investigations, while conducting counseling sessions to promote a harmonious work environment.
Performance & Compensation: Administer performance reviews, handle payroll support, manage benefits, and process salary reviews in accordance with company policies.
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