Respond promptly and professionally to customer inquiries via live chat, email, and social media platforms, providing accurate information and solutions.
Assist customers with product information, order status, technical issues, and general support questions, ensuring a positive customer experience.
Document all customer interactions and resolutions accurately in the CRM system, maintaining detailed records for future reference and analysis....
Customer service
Problem Solving
Listening
Resolving Conflict
Phone Skills
Customer Inquiries
Communication Skill
Customer Satisfaction
Fluency in Cantonese
Fluency in Cantonese and Mandarin