Welcoming customers, assist with any inquiries, deliver friendly, fast, and exceptional service, provide correct info of company products and services for customer satisfaction experience
Responsibilities: Carry out general duties as assigned. In the Warehouse Department, this includes loading and unloading, stock handling, picking and packing, and keeping the work area clean and organised.
Serve as the primary point of contact for Mandarin-speaking customers, addressing inquiries and resolving issues via phone, email, and in-person interactions.
Assist senior editors in the content development and editing process for educational books and materials, ensuring accuracy, clarity, and adherence to curriculum standards.
Handle inbound and outbound customer calls professionally and efficiently, addressing inquiries, resolving issues, and providing information related to accounting and tax services.