Support the preparation and distribution of internal announcements and company updates, including compiling relevant inputs from internal teams for inclusion in the company newsletter and coordinating the timely release of newsletter communications
Assist in preparing communication materials related to P&C, Sustainability, Governance and company initiatives as assigned
Assist in coordinating meetings, discussions and follow-up sessions related to Quality, Governance and Compliance matters
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Support OPE Manager in driving regional process standardisation, governance and continuous improvement initiatives across the region.
Review As-Is processes, identify pain points, control gaps, duplication, inefficiencies and opportunities for standardisation or automation.
Develop or support To-Be process designs, operational policies, SOPs, guidelines, process maps, flowcharts, templates and other process documentation.
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L&D & Admin: Coordinate onboarding, staff training, and professional development programs. Manage training schedules, records, and departmental HR administration.
HRD Corp & e-TRiS: Handle grant applications, claims, and compliance documentations directly via the e-TRiS portal.
Management & Coordination: Work closely with higher management to align L&D goals. Organize training logistics, venues, and materials for internal and external facilitators.
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;
Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops;
Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;
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Coordinate full New Product Development cycle from concept, requirement, design, build, test, and post-launch review
Identify customer needs, emerging trends, and competitive landscape within the product space. Use insights to inform product decisions and identify growth opportunities.
Collaborate with Business, Sales and Technology teams to define product requirements, prioritize features, and manage the product development lifecycle from concept to launch.
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Plan and propose NADI system development and enhancement initiatives, including new features and improvements, based on user needs and operational requirements.
Administer the NADI system by monitoring functionality, reliability, data integrity, and user accessibility, including managing notifications, user access, and routine system tasks to ensure smooth and timely operations.
Monitor system performance, detect errors or discrepancies, and escalate technical issues to the technology partners for resolution.
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Cultivate and maintain strong relationships with top-tier brands, corporate clients, SMEs, and Media/Advertising/PR Agencies to drive revenue growth from both existing and new clients.
Prepare and deliver integrated advertising proposals, sales presentations, and customised campaign solutions to clients and agencies.
Develop and execute sales strategies across online and offline advertising, events, sponsorships, content partnerships, and integrated media solutions to consistently achieve and exceed monthly targets.
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Serve as the primary liaison for key chain pharmacies and key hospital accounts involved in cardiovascular metabolism product portfolios.
Develop and execute Key Account Business Plans that align customer priorities (e.g., patient management/education programs, screening programs) with company objectives.
Build long-term strategic partnerships through joint business planning, focusing on patient care solutions.
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