Responsible as a first contact (Level 1 support) to handle any phone call and email from sales agents all over Malaysia regarding to their application issue. Only supporting Malaysia region..
Provide First Call Resolution (FCR) technical support to customers via phone, self-service tickets and live chat, ensuring requests are responded to in a timely manner.
Manage the day-to-day IT operations and services at the Corporate Head Office, including IT infrastructure, networks, servers, end-user computing, email, collaboration platforms and business applications.
Lead and maintain end-to-end IT operations including infrastructure, network, systems, endpoints, and security controls across Malaysia and China offices.