High school diploma or GED; 3 years experience in the procurement, food and beverage, culinary, or related professional area.
2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the procurement, food and beverage, culinary, or related professional area.
Orders and manages necessary supplies. Verifies that workers have supplies, equipment, tools, and uniforms necessary to do their jobs.
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Provide financial and administrative services, including accounts payable function, and journal entries to support the Finance & Accounting Team in AP and other reporting.
Ensure efficient, timely, and accurate payment to suppliers and vendors.
Be responsible for and follow the agreed plan and timelines for Registration Projects to meet client and internal stakeholder objectives
Ensure compliance, monitor, and update changes related to regulations set by local Regulatory Agencies and support the Head of Regulatory Affairs on other regulatory affairs matter when necessary
Ensure continuous knowledge update on the registration process for Pharmaceuticals, Biotech, Health Supplements, Generics, Medical Device, Veterinary and Cosmetics in Malaysia
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Maintain and control all project and company documents, including drawings, quotations, purchase orders, delivery orders, invoices, and correspondence.
Ensure all documents are properly filed, indexed, and easily retrievable in both hardcopy and electronic formats.
Register, track, distribute, and archive incoming and outgoing documents.
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This role plays a critical leadership role in translating contact centre strategy into consistent day-to-day execution ensuring customer experience, operational efficiency and people performance are aligned with business goals. The Assistant Manager, Contact Centre is accountable for operational stability, sustained service levels and continuous improvement across all customer contact channels, while serving as the first line of managerial control for performance risks, customer escalations and service failures through early trend identification, root-cause analysis and corrective actions.
As a people leader and change enabler, this role develops capable Team Leaders and agents through clear expectations, coaching and a disciplined, customer-centric culture. The role supports change initiatives including system enhancements (CRM, chatbot, automation), process standardisation, policy updates and new service rollouts, ensuring effective adoption without compromising service quality or compliance.
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Manage and develop relationships with key accounts (UR, Senheng, Harvey Norman, etc.), distributors, and authorized retailers to drive sales growth and achieve business objectives.
Plan and execute sales strategies, promotional activities, and product launches in collaboration with internal teams and business partners.
Conduct regular store visits to monitor sales performance, product availability, merchandising standards, and market opportunities.
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Customer Service:Greet customers warmly, assist in product selection, and provide information on durian varieties and promotions. Provide product testers and sampling in a friendly, engaging manner to attract customers, create interest, and drive sales.
Sales Support: Handle sales transactions accurately, operate the POS system, and ensure proper cash handling.
Product Handling: Assist in unpacking, arranging, and displaying durians and other products to maintain freshness and attractiveness.
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